Privacy Policy

Last updated: March 2026

Who we are: Liverpool Lighthouse Limited is an arts and community centre in Anfield, North Liverpool. Charity Number 1077293.

Our website address is: https://www.liverpoollighthouse.com.

What personal data we collect and why we collect it

Liverpool Lighthouse is committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 2018 (DPA 2018), the UK General Data Protection Regulation 2020 (UK GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).

Why do we collect your personal information?

We collect your personal information for 3 main purposes. To understand who is accessing our activities and using our services, to safeguard your wellbeing and to communicate essential information with our participants and audiences.

What personal information do we collect and how?

We collect personal information through our website, registration forms, event booking systems, from our ticketing partners and via programme delivery. This includes:

Personal Information:

Name, address, email, phone number, date of birth
Emergency contact details
Parent/guardian details (for under-18s)

Sensitive Information (Special Category Data):

Gender, ethnicity, disability status, medical conditions and additional needs, religion, immigration status

This information is optional and collected with your explicit consent, it is subject to enhanced security measures, used only for the purposes agreed, and erased when no longer necessary. You can view, change or remove this information upon request.

Other Data:

Activities you participate in and services you use
Photos/videos taken during sessions (with consent)
Anonymised data used for reporting and evaluation
CCTV footage (see section on CCTV)

Website Data:

IP address, browser type, cookies, and usage data

Audience/Participant Feedback

We may collect audience/participant feedback following events via a post-show survey link to all attenders in order to continually monitor and improve visitor experience. This feedback is collected on the Arts Council Culture Counts platform or via Microsoft Forms. Responses to the survey are kept on a secure server. We may also conduct research to gather data in order to better understand our audiences, participation in this is optional and information about how it will be used will be included in the survey.

On occasions we may share anonymised feedback with third party funders, and any information provided by customers in the survey via which they could be identified will be removed. Anonymous positive feedback may be used for future promotion of Liverpool Lighthouse activities, services and events. Email addresses sent in feedback will not be shared with external companies or promoters unless permission is specifically given.

Basis and purpose for which we collect your information

We collect your data for the following purposes:

Purpose	Legal Basis
Email marketing (if opted in)	Consent
Website comments, login and cookies	Consent / Legitimate Interest
Photos/media for promotion	Consent
Session updates and safety messages	Legitimate Interest
Anonymised social impact reporting	Legitimate Interest
Inclusion monitoring and support	Consent / Substantial Public Interest
Emergency contact and safeguarding	Vital Interests / Legal Obligation
Managing bookings and attendance	Legitimate Interest

How we use and store your information

We store your information securely using appropriate systems such as registration databases (e.g. Small Sparks), cloud services, and email platforms.

Access is limited to trained staff and relevant session leaders
We do not sell your data
We will never share your personal data without your permission unless legally required

We may use anonymised data (e.g. age range, postcode, ethnicity) to report on project impact for funders or stakeholders.

Who we share data with

We may share data when necessary with:

Staff or volunteers (for session delivery)
Safeguarding or emergency services
Funders or partners (in anonymised or aggregated form)
Programme partners (where necessary and they have appropriate GDPR-compliant systems in place)
Technical service providers who help run our systems (GDPR-compliant)

Photos and Videos

We may take photos or videos during sessions or events. We will always ask for consent before using any identifiable media for:

Social media or website posts
Reports to funders
Promotional materials

You can withdraw media consent at any time by contacting us.

Marketing and Newsletters

For our newsletters or event updates:

You will be offered a clear opt-in
You can withdraw consent at any time

Website and Cookies

Our website may collect technical data including your IP address, browser type, and usage behaviour.

If you leave a comment, your name, email, and IP address may be stored.

Cookies may be used to:

Remember login details or preferences
Improve your experience

Third-party content (e.g. embedded videos or social media feeds) may behave as if you visited that site directly.

CCTV

We operate CCTV for:

Public safety
Crime prevention
Safeguarding

Footage is stored securely and automatically deleted after 3 months, unless required for investigation. Signage is displayed onsite. Access is limited to authorised staff and may be shared with authorities if necessary.

Do I have to provide this information and what will happen if I don’t?

You do not have to provide us with any information, but if you do not you will be unable to sign up to our mailing list, or access certain services or activities. We will also be unable to contact you for any reason, which could include event or activity changes or cancellations.

How long will you keep this data for and why?

Unless you ask us not to, we will use our legitimate interests to tell you about events and opportunities to support us for up to three years after your attendance at a Liverpool Lighthouse event or activity. You can opt out from these communications at any time by unsubscribing from our email list via the button provided, or by contacting us directly (see below). If there are aspects of your record that are inaccurate or that you would like to remove, please use the contact details at the end of this policy. Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

How will my information be stored?

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

Will this information be used to take automated decisions about me?

No.

Will my data be transferred abroad?

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request corrections
Withdraw consent at any time
Request deletion (where legally possible)
Object to certain types of processing
File a complaint with the Information Commissioner’s Office (ICO)

If you have any questions or concerns about your data:

Liverpool Lighthouse

📧 info@liverpoollighthouse.com
📞 0151 4762342
🏢 Liverpool Lighthouse, Oakfield Road, Anfield, Liverpool, L4 0UF
https://www.liverpoollighthouse.com