Information, Advice & Guidance

Liverpool Lighthouse provides up-to-date and comprehensive information, advice and guidance in relation to courses, progression routes, employability, and is tailored for our clients / learners. Our advisers are dedicated to providing a first-rate and confidential service to all clients offering impartial information, advice and guidance. We work in close partnership with other organisations to ensure our learners receive the best possible support available.

What We Offer
We offer a range of learner support for ESOL, young people and adults. Our experienced and qualified staff will speak to you in confidence; treating you equally; offering you impartial information, advice and guidance at all times.

What You Can Expect From Us
Qualified and experienced staff, who will talk, interview or informally support you, capable of giving you relevant information, advice and guidance allowing you the opportunity of explaining your needs and we will provide the support to help you achieve your goals.

  • Getting in: Explanation of services available to clients/ learners and the induction process
  • Getting on: Interim reviews on progress and continued programme support
  • Moving on: Provision of options in relation to the next steps and any further personal development

What We Expect From You

  • Punctuality
  • Regular Attendance
  • Work completed on time

Your Comments on our Service

We encourage and welcome suggestions and feedback on our service which we receive by:

  • Evaluation forms at various stages, project focus groups
  • One to one client/learner interaction
  • Comments/Compliments

We also have a formal complaints policy which will be followed in the event of any complaint raised. If you would like more information on this, then please speak to a member of staff, who will guide you through the process.

Equal Opportunities and Diversity
We actively work to ensure that all clients/learners are given equal access to our service. We approach individual clients and businesses etc without prejudice or agenda. Liverpool Lighthouse closely monitors their activity to ensure ethnicity and disability is managed in an equal and fair manner.

How to Contact Us
You can contact us by e mail, face to face or telephone on: 0151 476 2342.

Opening Hours
Our opening hours are: Tuesday – Thursday 9am – 5pm

Opening Hours

Our Office hours are:
9am - 5pm
Tuesday to Thursday.
Our main office number is 0151 476 2342

If your call cannot wait until usual office hours you can call:
07852 585814

For venue enquiries please email venue@liverpoollighthouse.com






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Copyright 2015 Liverpool Lighthouse | Part of the LJM Association of Charities | Terms | Company number: 3689784 | Charity number: 1077293